Customer Rights

Customer Rights And Responsibilities

As a Best Choice Senior Services, Inc Customer, you have the right to:

  • Receive service without discrimination based on race, creed, gender, age, handicap, sexual orientation, veteran status, or lifestyle and be treated with consideration, respect, and full recognition of your dignity and individuality and be free from abuse or exploitation.

  • Exercise your rights at any time or to have a designated representative exercise your rights on your behalf.

  • Protection of confidential information in our files. You will have access to information in our files about you or your account in terms you can understand.

  • Be informed in advance of changes to your account and involved with any issue or conflict about your account or the products provided.

  • Refuse the delivery of any product without consequences.

  • Voice complaints and suggest changes in service or staff without fear, discrimination, or reprisal. You can send complaints to any of the following: 

National Government Services Medicare
P.O. Box 6036
Indianapolis, IN 46206-6036
1-800-MEDICARE

Best Choice Senior Services, Inc

27177 Lahser Rd Ste 206

Southfield MI, 48034

1-248-281-3411

 

As a Best Choice Senior Customer, you have the responsibility to:

  • Provide Best Choice Senior Services, Inc / USA Medical Equipment and Supplies with accurate and complete health information.

  • Follow your doctor‘s plan of care. 

  • Request information about anything that is not understood.

  • Inform us of any problem with the products or services provided.

  • Provide us the name, telephone number, and written permission of anyone that you have authorized to assist with your account.

  • Agree that Best Choice Senior Services, Inc / USA Medical Equipment and Supplies has the right to discharge or terminate services with advance notice under any of the following conditions: Your physician does not order the product or service; your physical or emotional condition changes and Best Choice Senior Services, Inc / USA Medical Equipment and Supplies  can no longer provide appropriate products or services; if you request inappropriate products or services; if you move out of the area served by Best Choice Senior Services, Inc / USA Medical Equipment and Supplies ; non-payment of any amount owed; other situations that arise that prevents appropriate products or services to be provided to you; not informing Best Choice Senior Services, Inc / USA Medical Equipment and Supplies  of any changes to your insurance coverage.

  • Agree to inform Best Choice Senior Services, Inc / USA Medical Equipment and Supplies  of any services received from other agencies or providers.