Returns & Exchanges

All returns require a proof of purchase. Products must be returned within 30 days of purchase. Prior authorization is required for returns. Some items may not be returnable. Please call 248-281-3411 if you need a return authorization or email if you have any questions regarding a return on a specific product.

Best Choice Senior Services, Inc honors all warranties, expressed or implied, under applicable state law. Return of the following merchandise is prohibited:

Any/All Nutritional products or food items
Any item worn next to the skin
Any item contained in sterile packaging

 

In addition, the item cannot be one of the “non-eligible returns” listed below. Due to health and hygienic regulations, we cannot accept the following items for return:

  • Bathroom safety equipment (such as raised toilet seats, bath/shower transfer benches, grab bars, bathroom wheelchairs, tub bars, bath lifts, commodes, etc.)

  • Oxygen tanks and regulators

  • Seat cushions and backs

  • Opened packages or anything that cannot be resold as New.

  • Other items specifically marked as “non-returnable” in the item’s website description

In addition, we also cannot accept:

  • Return requests more than 30 days after delivery

  • Any item that has been modified or used

  • Any item not in its original packaging

  • Special orders

All returns must meet the following conditions:

  • The item must be clean (no cracks, scratches, dirty or marked tires, etc.)

  • The item must be unused

  • The item must be in its original packaging.

Change or cancel an order

Please inquire for any changes or to cancel your order. Changes may delay the shipment of your order request. Please note that cancellations can only be made prior to shipping the order.